Privacy Policy

Last updated:

1. Introduction

Plixonargrnriz ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our floristry services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

2. Information We Collect

2.1 Personal Data

We may collect personally identifiable information that you voluntarily provide to us when you contact us through our website, place an order, subscribe to our newsletter, or participate in any other activities related to our services. The personal information we may collect includes:

• Full name and title
• Email address
• Telephone number
• Postal address and delivery addresses
• Payment information (processed securely through our payment providers)
• Order history and preferences
• Communication preferences
• Feedback and correspondence

2.2 Automatically Collected Information

When you access our website, we may automatically collect certain information about your device and your visit, including:

• Your IP address
• Browser type and version
• Operating system
• Referring website addresses
• Pages you view on our website
• Time and date of your visit
• Time spent on pages
• Other diagnostic data

3. How We Use Your Information

We use the information we collect or receive for several purposes, including:

• To process and fulfil your orders for floral arrangements and services
• To communicate with you about your orders, enquiries, and requests
• To send you updates about our products, services, and promotional offers (with your consent)
• To improve our website, products, and services
• To personalise your experience on our website
• To respond to your enquiries and provide customer support
• To administer contests, promotions, and surveys
• To protect the security and integrity of our website and business
• To comply with legal obligations and enforce our terms of service

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we must have a lawful basis for processing your personal data. Our legal bases include:

• Contract: Processing necessary for the performance of a contract with you (e.g., fulfilling your orders)
• Consent: Where you have given explicit consent for specific processing activities
• Legitimate Interests: Processing necessary for our legitimate business interests, provided they do not override your rights
• Legal Obligation: Processing necessary to comply with applicable laws and regulations

5. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: We may share your information with third-party vendors and service providers who perform services on our behalf, such as payment processing, delivery services, and marketing assistance
• Legal Requirements: We may disclose your information where required by law or in response to valid legal requests from public authorities
• Business Transfers: In connection with any merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
• With Your Consent: We may share your information for any other purpose with your consent

We do not sell, rent, or lease your personal information to third parties for their marketing purposes without your explicit consent.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The retention period may vary depending on the context of the processing and our legal obligations.

For order information, we typically retain records for seven years for accounting and tax purposes. For marketing communications, we retain your preferences until you unsubscribe or request deletion.

7. Your Data Protection Rights

Under data protection legislation, you have the following rights:

• Right of Access: You have the right to request copies of your personal data
• Right to Rectification: You have the right to request correction of inaccurate personal data
• Right to Erasure: You have the right to request deletion of your personal data in certain circumstances
• Right to Restrict Processing: You have the right to request that we limit the processing of your personal data
• Right to Data Portability: You have the right to request transfer of your data to another organisation
• Right to Object: You have the right to object to certain types of processing, including direct marketing
• Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw that consent at any time

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month of receipt.

8. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your country where data protection laws may differ. If we transfer your data outside the UK, we will ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

9. Security of Your Information

We implement appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, please remember that no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.

11. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Plixonargrnriz
9–10 Wadsworth Road, London UB6 7JD
Phone: +44 20 8965 6875
Email: serviceteam@plixonargrnriz.world

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.